International orders shipped from Saudi Arabia to worldwide are not subject to exchange or return.

In the event of receiving a damaged or defective product, the product must be clearly photographed immediately upon receipt, showing the packaging and damage, and kept for being returned to the store.

After contacting customer service and providing them with the photos and data to provide the customer with return instructions. If the damaged product is disposed of, the return process will not be accepted. After receiving and examining the returned product, a replacement product will be sent to the customer without the customer incurring any shipping fees.